Terms of service
Last updated: to confirm
About these terms
These terms apply when you use patronus.co.za or buy from us. Please read them before you order. By placing an order, you agree to them.
Nothing in these terms limits the rights you have under the Consumer Protection Act (CPA), the Electronic Communications and Transactions Act (ECT Act) or any other South African law. If anything here conflicts with those rights, the law wins.
Who we are
Section 43 of the ECT Act asks online shops to share the following information.
| Trading name | Patronus |
|---|---|
| Full legal name | to confirm: full legal name of the business or owner |
| Legal status | to confirm: for example sole proprietor or (Pty) Ltd |
| Registration number | to confirm: CIPC registration number, if registered |
| Directors or office bearers | to confirm: names, if a company |
| Physical address | to confirm: physical address |
| Address for legal notices | to confirm: address where legal documents can be served |
| Phone | to confirm: phone number |
| patronasza@gmail.com | |
| Website | patronus.co.za |
| VAT number | to confirm: VAT number, or "not VAT registered" |
| Industry bodies or codes of conduct | to confirm: any memberships, or "none" |
Our returns policy, shipping policy and privacy policy form part of these terms.
Prices
All prices are in South African rand (ZAR). to confirm: "Prices include VAT" if VAT registered, or "We are not VAT registered, so no VAT is charged"
Delivery costs are shown at checkout before you pay. See our shipping policy.
We check our prices carefully. If a price is clearly wrong, we'll contact you before sending your order, and you can choose to pay the correct price or cancel for a full refund.
Sale prices and discounts are valid while stated on the site and while stock lasts. to confirm: any other conditions on discounts and discount codes
Your order
- When you place an order, you're making an offer to buy.
- We'll email you to confirm we've received it. Our agreement is made when we confirm your order.
- If a piece is out of stock or we can't fulfil your order for another reason, we'll tell you and refund anything you've paid in full.
- You must be 18 or older to place an order, or have a parent or guardian's permission.
Your order confirmation email is your record of the transaction. You can also view your order details from the link in that email. to confirm: whether customers can access past orders through a Shopify customer account
Payment
Our checkout runs on Shopify, and payments are processed securely by Payfast. You can pay by Visa, Mastercard, Instant EFT or Capitec Pay. We don't see or store your full card or bank details.
We pack your order once payment has cleared.
Delivery
We pack orders within 1 to 2 working days of payment. How and when we deliver is set out in our shipping policy. We're responsible for your order until it's delivered to you.
Cancellations, returns and guarantees
You can cancel within 7 days after delivery under the ECT Act, and faulty pieces are covered for 6 months under the CPA. We also offer a free 30-day ring size exchange. The details are in our returns policy.
Our products and images
- We describe each piece as accurately as we can, including its size and tone.
- We photograph our pieces carefully, but colours can look a little different on different screens, and photos may be enlarged to show detail.
- The stories and meanings we share are about the symbols and their history. Our jewellery is not intended to diagnose, treat or prevent any condition, and we make no health claims about it.
Our responsibility to you
We're responsible for supplying pieces that match their description and are of good quality, as the CPA requires.
As far as the law allows, we aren't responsible for:
- loss or damage that wasn't reasonably foreseeable when you placed your order
- delays or failures caused by events outside our reasonable control, such as courier disruptions, strikes, load shedding or severe weather
- damage caused by misuse or by normal wear over time
Nothing in these terms limits our responsibility for loss or harm caused by our gross negligence, or anything else the law doesn't allow us to limit.
Using our site
The words, photos, story cards and designs on this site belong to Patronus or are used with permission. Please don't copy them for commercial use without asking us.
If something goes wrong
Please email us first at patronasza@gmail.com. Most problems can be sorted out quickly.
If we can't resolve it together, you can contact the Consumer Goods and Services Ombud at cgso.org.za, or use any other route the law gives you.
Governing law
These terms are governed by the laws of the Republic of South Africa.
Changes to these terms
We may update these terms from time to time. The date at the top shows when they last changed. The terms that apply to your order are the ones on the site when you placed it.