Shipping policy
Last updated: to confirm
Where we deliver
We deliver within South Africa. to confirm: South Africa only, or also other countries?
When we pack your order
We pack your order within 1 to 2 working days of payment. Working days are Monday to Friday, not counting South African public holidays.
Orders placed after to confirm: daily cut-off time, if any are packed from the next working day.
Delivery costs
| Order total | Delivery |
|---|---|
| Over R449 | Free |
| Under R449 | to confirm: delivery fee |
to confirm: does an order of exactly R449 get free delivery?
You'll always see the delivery cost at checkout before you pay.
Delivery options and times
to confirm: courier and/or PUDO locker options, and the delivery time for each
Delivery times are estimates from when your order leaves us. Remote areas can take a little longer. to confirm: typical delivery times for main centres and outlying areas
Tracking your order
When your order leaves us, we email you a tracking link. If you haven't had it within 2 working days of ordering, check your spam folder, then email us.
Getting your address right
Please check your delivery address and phone number at checkout. The courier may phone you to arrange delivery. If you spot a mistake, email us straight away. We can change it if your order hasn't left us yet.
If a parcel comes back to us because of an incorrect address or a missed collection, we'll contact you to arrange sending it again. to confirm: who pays for re-delivery in this case
Lost or damaged parcels
If your parcel seems lost
If your tracking hasn't moved for a few days, or your parcel hasn't arrived when expected, email us with your order number. We'll take it up with the courier. If it's confirmed lost, we'll send you a replacement or refund you in full, whichever you prefer.
If your parcel arrives damaged
Please email us as soon as you can with your order number and a photo of the parcel and the piece. We'll send a replacement or refund you. You won't have to pay for a parcel that was damaged before it reached you.
More help
See our help page, our returns policy or email us at patronasza@gmail.com.