Returns policy

In short

• Changed your mind? Cancel within 7 days after delivery, no reason needed.
• Ring doesn't fit? Free size exchange within 30 days of delivery.
• Something faulty? We'll repair, replace or refund within 6 months of delivery. You choose.
• Always email us first at patronasza@gmail.com.

Nothing in this policy takes away any of your rights under South African law.

Changing your mind: the 7-day cooling-off period

Because you bought from us online, section 44 of the Electronic Communications and Transactions Act (ECT Act) gives you a cooling-off period.

• You can cancel your order for any reason within 7 days after you receive it.
• You don't have to give a reason, and there's no penalty.
• We'll refund the full amount you paid, within 30 days of the date you cancel.
• The only cost you may have to pay is the direct cost of sending the piece back to us.

Please send the piece back in the condition you received it, in its box if you still have it.

to confirm: how refunds work when a discount applied to the whole order and you return one piece

Free ring size exchange

On top of your legal rights, we offer a free size exchange on rings for 30 days after delivery. If your ring doesn't fit, we'll send you the same ring in another size, as long as we have it in stock.

• Condition of the ring: to confirm: must it be unworn and undamaged?
• Postage: to confirm: who pays to send the ring back, and to send the new size out
• If the size you need is out of stock: to confirm: refund, store credit or wait for restock

Not sure of your size? Our ring size guide can help.

Faulty pieces: your 6-month guarantee

Under sections 55 and 56 of the Consumer Protection Act (CPA), everything you buy from us comes with an implied warranty of quality for 6 months after delivery. Your piece should be free of defects, work as it should and be reasonably durable.

If a piece is faulty within 6 months of delivery:

• you can return it without penalty, and we cover the risk and cost of the return
• you choose whether we repair it, replace it or refund you
• if we repair it and the same fault, or a new one, appears within 3 months of the repair, we'll replace it or refund you

Our own 6-month fault guarantee gives you the same cover, with no forms to fill in. Just email us.

What isn't a fault

The guarantee doesn't cover normal wear over time, or damage from accidents or misuse. Following our care guide helps your piece last.

How to return something

1. Email us at patronasza@gmail.com with your order number, which piece it is and what you'd like: a refund, an exchange, a repair or a replacement. For a faulty piece, a photo helps.
2. We'll reply with the return address and how to send it. to confirm: return address and recommended return method (for example PUDO or courier)
3. Pack the piece safely and send it, keeping your proof of postage or tracking number.
4. We'll let you know when it arrives and sort out your refund, exchange or repair.

Please don't send anything back before you hear from us, so we know to look out for it.

Refunds

We refund to the card or account you paid with, through Payfast. to confirm: refund process for Instant EFT and Capitec Pay payments (for example, whether bank details are needed)

For cooling-off cancellations, we refund within 30 days of the date you cancel. For faulty pieces, we refund as soon as we've received the piece. to confirm: target refund time once the piece is received

Questions

Email us at patronasza@gmail.com or see our help page. You can also read our shipping policy and terms of service.